Boston, Mass.—November 2, 2016—Health Dialog announced today that its 24/7 Nurse Line has received a two-year certification by the National Committee for Quality Assurance (NCQA) under the Health Information Products (HIP) certification process for a Health Information Line. Health Dialog’s Nurse Line, which delivers 24/7 person-to-person interactions with highly trained and experienced health coaches, has been NCQA certified since 2008.
“Earning NCQA’s HIP Certification demonstrates that an organization has expertise in gathering and disseminating health care information for health plan members,” said James LaFlamme, Vice President, Product Delivery, NCQA.
The NCQA HIP certification process is a quality assessment program that health plans can use to evaluate organizations that develop and provide content, tools and services addressed in one or more of the certification categories. It is governed by NCQA’s rigorous Standards for Certification and developed with the assistance of representatives from the industry as well as input from health plans. The process evaluates a HIP organization’s management of various aspects of its data collection, system operations and the process it uses to continuously improve the services it provides.
“NCQA certification for our Nurse Line validates the quality of this important service that for nearly 20 years has helped direct people to the right level of care at the right time,” said Health Dialog CEO Web Golinkin. “Nurse Line is an integral part of our total population health management offering and fundamental to our mission of helping individuals achieve and maintain better health.”
About Health Dialog:
Health Dialog Services Corporation is a leading provider of population health management solutions. As a wholly owned subsidiary of Rite Aid Corporation (NYSE:RAD), the company works with the nation’s largest health plans, employers and providers to improve the health and wellness of their members, employees, patients and customers while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique capabilities include data analytics, a multi-channel coaching platform, shared decision-making tools and a 24/7 nurse line. For more information, visit www.healthdialog.com.
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices. For further details on the scope of the review, visit http://www.ncqa.org/Programs/Certification/Health-Information-Products-HIP