24/7 Nurse Line to support commercial, self-funded and Medicare populations.
BOSTON, Mass. – January 6, 2015 – Health Dialog, a leading provider of population health management solutions,, announced today that it has signed an agreement with Network Health, a Wisconsin-based health insurance company. The agreement gives Network Health’s commercial, self-funded and Medicare members access to Health Dialog’s Nurse Line, a professionally staffed telephone support system that will give all members direct access to Registered Nurse (RN) Health Coaches 24 hours a day, 365 days a year.
Health Dialog’s Nurse Line provides guidance and information to help people make informed decisions about their medical care and avoid unnecessary and costly emergency room visits. Using evidence-based clinical data, experienced Registered Nurse Health Coaches rapidly assess the urgency of symptoms and direct members to the appropriate level of care for their specific condition. They also prepare members for physician visits and help them understand medication side effects. Effective health coaching is a valuable part of Health Dialog’s services, designed to help individuals participate in their own healthcare decisions, develop more effective relationships with their physicians, and live longer, healthier, happier lives.
“Network Health has consistently achieved excellent quality rankings on both state and national levels,” said Deborah Anderson, Director of Health Promotion at Network Health. “Health Dialog is equally committed to high-quality health services and integrating its Nurse Line into our program is a natural fit. Their depth of experience, proven success with patients and clinical strength of their Health Coaches ensure we will continue both our track records of high quality and high member and client satisfaction rates.”
Health Dialog’s Nurse Line is certified by the National Committee for Quality Assurance and has served more than 30 million patients. According to a 2013 member survey, 93% of members were satisfied with the Health Coach’s knowledge of the member’s condition, and 90% would recommend the Nurse Line program to family or friends.
“Our Health Coaches go through rigorous training programs and rely upon the best evidence-based clinical data available to ensure they are effectively guiding members to appropriate levels of care,” said Web Golinkin, Chief Executive Officer of Health Dialog. “More importantly, our Health Coaches transfer the skills and knowledge to promote lasting behavior change. Good decision making skills can empower members to make better healthcare choices long after a coaching session, creating a lasting effect that benefits patients, their families and our healthcare system at-large.”
About Health Dialog:
Health Dialog Services Corporation is a leading provider of population health management solutions. The company works with the nation’s largest third-party payers, employers and providers – as well as Health Dialog’s parent company, Rite Aid – to improve the health and wellness of their members, employees, patients and customers while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique capabilities include data analytics, a multi-media coaching platform, and a 24/7 nurse line. For more information, visit www.healthdialog.com.
About Network Health:
Founded in 1982, Network Health offers customized commercial and Medicare health insurance services to employers, individuals and families in more than 17 counties throughout Wisconsin. Through its strong reputation for quality health care coverage and superior customer service, Network Health has grown to serve more than 137,000 members. Network Health's Medicare Advantage PPO product holds the highest possible accreditation status from the National Committee for Quality Assurance (NCQA). Network Health has received the "Excellent" accreditation status for its commercial HMO insurance plans every year since 2002. Learn more at networkhealth.com. Visit our blog at copilotwi.com.