Pharmaceutical Manufacturers

Adherence to medication is important to improve health outcomes and avoid complications. Health Dialog partners with pharmaceutical companies to design live telephonic coaching programs that focus on individuals who fill their prescriptions at Rite Aid locations nationwide, improving their medication adherence and overall health, while increasing loyalty to your medication.

To ensure maximum impact, we engage the Pathways Engine, our predictive analytics and machine learning platform. Our Pathways Engine utilizes over 600 data points, including Rite Aid’s pharmacy transaction database, to identify individuals at-risk for medication nonadherence. We also integrate socio-economic and socio-demographic factors, as well as other clinical identifiers and social determinants of health to ensure we select the most appropriate individuals to target. Additionally, we identify the individuals who are most receptive to interventions and the interventions they are most likely to respond to.

We monitor Rite Aid’s pharmacy transaction database weekly to identify new individuals for outreach and measure incremental changes in refill rates.

Our Medication Adherence solution combines:

• Powerful machine learning analytics, using our Pathways Engine, to identify and prioritize individuals who are likely to be nonadherent to drug therapy guidelines; we can predict receptivity to engagement and preferences associated with outreach campaigns
• Personalized telephone engagement focused on resolving medication adherence issues and helping individuals overcome barriers to adherence
• Continuous evaluation and monitoring of medication adherence and long-term clinical outcomes
  
• Evidence-based clinical content that educates individuals on the value and benefits of medication adherence and coach-provided resource utilization support