Nurse Advice Line

Health Dialog’s years of experience have taught us that no form of health support is more effective or meaningful to people than a direct, person-to-person interaction with a trained professional. That's why we staff our Nurse Advice Line with highly-trained, experienced Health Coaches. We don’t employ a callback service—our Health Coaches are available to answer calls 24/7.

Our Nurse Advice Line solution delivers symptom check support for urgent, acute and home care needs, and is designed to seamlessly integrate with a health plan or provider’s existing resources. Our Health Coaches are experts in transferring knowledge, promoting appropriate use of healthcare resources and driving behavior change.

Components of our 24/7 Nurse Advice Line include:

• 24/7 access to a live person, never a callback system
• Staffed by registered nurses licensed to practice in all 50 states, D.C. and Guam, with an average of 10 years experience
• NCQA Certified and URAC Accredited
• Program awareness campaigns via phone, mail, email or text
• Secure access via phone, email or web chat
• A library of health education materials written at the 6th and 8th grade levels
• Seamless integration with health plan, provider and community resources
• Comprehensive reporting packages and member satisfaction surveys

Multicultural Nurse Advice Line services and features:

• Expertise in educating and engaging diverse populations
• Bilingual Spanish-speaking Health Coaches
• Bilingual health education content
• Live interpretation service in over 200 languages