Nurse Advice Line

Live, 24/7 Health Coaching Support Whenever It's Needed

Nurse Advice Line
Nuse Advice Line

Health Dialog’s years of experience have taught us that no form of health support is more effective or meaningful to people than a direct, person-to-person interaction with a trained professional. That's why we staff our Nurse Advice Line with highly-trained, experienced Health Coaches. We don’t employ a callback service—our Health Coaches are available to answer calls 24/7.

Our Nurse Advice Line solution delivers symptom check support for urgent, acute and home care needs, and is designed to seamlessly integrate with a health plan or provider’s existing resources. Our Health Coaches are experts in transferring knowledge, promoting appropriate use of healthcare resources and driving behavior change.

Components of our 24/7 Nurse Advice Line include:

  • 24/7 access to a live person, never a callback system
  • Staffed by registered nurses licensed to practice in all 50 states, D.C. and Guam, with an average of 10 years experience
  • NCQA Certified and URAC Accredited
  • Program awareness campaigns via phone, mail, email or text
  • Secure access via phone, email or web chat
  • A library of health education materials written at the 6th and 8th grade levels
  • Seamless integration with health plan, provider and community resources
  • Comprehensive reporting packages and member satisfaction surveys

Multicultural Nurse Advice Line services and features:

  • Expertise in educating and engaging diverse populations
  • Bilingual Spanish-speaking Health Coaches
  • Bilingual health education content
  • Live interpretation service in over 200 languages